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Knowledgebase

The knowledgebase is organized into different categories. Either choose a category from below or search the knowledgebase for the answer to your question.

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Articles

Article Adding Funds
The 'Add Funds' facility allows you to add money to your account balance so that future invoices...
Views: 365
Article Cancelling a service
If you no longer require a hosting package or other product, we have a semi-official cancellation...
Views: 295
Article I'm in the UK but don't pay VAT. Can you take off VAT ?
If you're based in a UK dependancy that does not pay VAT such as the Channel Islands, please set...
Views: 263
Article I'm not in the EU. Do I have to pay VAT or Sales Tax ?
Our primary audience is to UK customers so our prices are quoted including VAT. That's 15% as of...
Views: 291
Article Upgrading/Downgrading a hosting package
You can upgrade or downgrade your hosting package at any time. The best way to do this would...
Views: 224
Article VAT Receipts
Our VAT no. is shown on every invoice. Once you've paid the invoice, the red UNPAID changes to a...
Views: 261

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